Superior Customer Service Supported by Sophisticated Technology

Your program's success depends on many factors — the value it offers, the best practices it employs, and above all, the customer service it provides. Trust Risk Management Services, Inc. (TRMS), has invested in the talent, resources, and technology to deliver superior customer service to professional associations, affinity groups, and their members.

Call Center Solutions
  • Our call center employs licensed and trained customer service representatives. Using modern customer engagement and telecommunications technology, we measure key indicators such as call volume, wait times, and abandon rates; and assign system resources and personnel where they are needed most.
  • Our representatives have complete, electronic customer history data at their fingertips so they can resolve most issues without interruptions or extensive wait times.
  • To achieve the highest levels of customer service, we employ refined quality monitoring, best practices, performance standards, and goals. We use quantitative system data and qualitative survey feedback to help improve processes, refine the customer experience, and report to our program clients.
    Customer Facing Solutions
    • Your members access a portal branded to your program from any web browser — to obtain rates, select appropriate coverage, apply for insurance, make payments, and receive their policy in most cases within minutes of application submission. If they have problems or questions at any point, our trained representatives stand ready to help. The convenience and quick turnaround of this solution enhances your members' affinity with the program and with your organization.
    • Insureds have secure anytime online access to interact with their policy. This includes reviewing coverage status, changing address and contact information, requesting documents, and making premium payments — more convenient options that reflect positively on your program.
Technological Foundation

Your program's success depends on many factors — the value it offers, the best practices it employs, and above all, the customer service it provides. Trust Risk Management Services, Inc. (TRMS), has invested in the talent, resources, and technology to deliver superior customer service to professional associations, affinity groups, and their members.

Download Download as PDF Adobe